Welcome to www.LowCarbHealthMD.com (also accessible via www.LowCarbNeurologist.com). This Data Privacy Policy outlines how Low Carb Health MD ("we," "us," or "our") collects, uses, protects, and discloses personal information from users of our website and services, including online consultations via the LCHD TELeHEALTH online consult platform and participation in courses and webinars via the KetoMetabolix platform.

We are committed to protecting your privacy and handling your personal information with care and transparency.

For the Philippines, we comply with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as well as relevant issuances by the National Privacy Commission (NPC) and Department of Health (DOH) guidelines pertaining to telehealth services.

1. What Information Do We Collect?

We collect various types of information depending on your interaction with our website and services:

A. For LCHD TELeHEALTH Online Consultations (Patients):

·       Identity Information: Full name, date of birth, gender, contact number, email address, physical address.

·       Health Information: Medical history, current symptoms, diagnoses, medications, lifestyle information relevant to your health, lab results, and any other health-related data you provide during your consultation. This may include sensitive personal information.

·       Payment Information: Billing address, credit card details, or other payment method information. Please note that we may use third-party payment processors, and we do not store sensitive payment card details directly on our servers.

·       Consultation Records: Notes, transcripts, or recordings of your online consultations. Explicit, informed consent will be obtained prior to any recording of your consultation, clearly outlining the purpose of such recording (e.g., for accurate medical record-keeping, quality assurance, or your future reference for care). This consent will be freely given, specific, and evidenced by written, electronic, or recorded means.

B. For KetoMetabolix Courses and Webinars (Users/Participants):

·       Identity and Contact Information: Full name, email address, contact number, professional affiliation (if applicable).

·       Payment Information: Billing address, credit card details, or other payment method information. As with telehealth, we may use third-party payment processors.

·       Engagement Data: Information about your participation in courses and webinars, such as completion status, quizzes taken, questions asked, and feedback provided.

C. For All Website Users (General Browse Data):

·       Technical Data: IP address, browser type and version, operating system, device type, referral sources, pages visited, date and time of access. This information is collected automatically through cookies and similar technologies.

·       Communication Data: If you contact us via email or contact forms, we will collect the information you provide in your communication.

2. How Do We Collect Your Information?

We collect information through various methods:

·       Directly from You: When you register for an account, fill out forms, schedule a consultation, enroll in a course/webinar, make a purchase, or communicate with us.

·       Through LCHD TELeHEALTH Platform: Information you input during your online consultations.

·       Through KetoMetabolix Platform: Information you provide when enrolling in and participating in courses and webinars.

·       Automatically: Through cookies, web beacons, and similar tracking technologies as you navigate our website.

·       From Third Parties: In some cases, with your consent, we may receive information from third-party services integrated with our platforms (e.g., payment processors).

3. How Do We Use Your Information?

We use your information for the following purposes:

A. For LCHD TELeHEALTH Online Consultations:

·       To provide medical consultations and healthcare services.

·       To manage your appointments and communicate with you regarding your healthcare.

·       To maintain accurate medical records.

·       To process payments for services rendered.

·       To improve the quality and effectiveness of our telehealth services.

·       To comply with legal and regulatory obligations related to healthcare provision.

B. For KetoMetabolix Courses and Webinars:

·       To provide access to and deliver online courses and webinars.

·       To manage your enrollment and participation.

·       To track your progress and provide certificates of completion (if applicable).

·       To process payments for courses and webinars.

·       To communicate with you about course updates, relevant content, and future offerings.

·       To improve our educational content and user experience.

C. For All Website Users:

·       To operate, maintain, and improve our website and services.

·       To personalize your experience on our website.

·       To analyze website usage and trends.

·       To respond to your inquiries and provide customer support.

·       To send you administrative communications, updates, and security alerts.

·       To protect our rights, property, and safety, and that of our users and the public.

·       To comply with applicable laws, regulations, and legal processes.

4. How Do We Share Your Information?

We may share your information with third parties in the following circumstances:

·       Healthcare Providers: For LCHD TELeHEALTH, your health information will be accessible to the healthcare professionals involved in your consultation for the purpose of providing medical care.

·       Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, website hosting, data analytics, email delivery, and IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

·       Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation).

·       Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

·       With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

·       Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you individually for research, marketing, or other purposes.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. In the Philippines, these are in accordance with the requirements of the Data Privacy Act of 2012. These measures include:

·       Encryption: Using SSL/TLS encryption for data in transit (e.g., when you submit information through our forms).

·       Access Controls: Limiting access to your personal information to authorized personnel only.

·       Secure Platforms: Utilizing secure and reputable platforms for LCHD TELeHEALTH and KetoMetabolix, which employ their own security protocols.

·       Regular Security Reviews: Periodically reviewing our security practices to ensure they are up-to-date and effective.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes, but is not limited to:

·       Medical Records: Retained in accordance with applicable medical record retention laws and regulations.

·       Course/Webinar Data: Retained for a reasonable period to allow you continued access to content (where applicable) and for our record-keeping.

·       General Website Data: Retained as long as necessary for operational and analytical purposes.

7. Your Data Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

·       Right to Access: You have the right to request access to the personal information we hold about you.

·       Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

·       Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.

·       Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain situations.

·       Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

·       Right to Object: You have the right to object to the processing of your personal information in certain circumstances.

·       Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

·       Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, inclusive of those provided under the Philippine Data Privacy Act of 2012, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information and terminate the child's account.

10. Changes to This Privacy Policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically. Your continued use of our website and services after any changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact our Data Protection Officer at LowCarbHealthMD@gmail.com.